Delivery Information

We are committed to ensuring your delivery experience is as easy and convenient as possible. If you have any questions regarding delivery please call our Qantas Wine Advisors on 1800 505 004. They are available Monday-Saturday between 8am-7pm (AEST except AU-wide public holidays)

Delivery is free for Qantas Wine Premium members or for anyone who spends $300 and above.

Wine products and spirits

Qantas Wine works with a selection of delivery providers, such as Australia Post and StarTrack, to ensure your order is delivered to you quickly and conveniently. While we do our best to ensure your order is delivered on time, and in accordance with your instructions, all deliveries are subject to the terms and conditions of the relevant delivery provider.

Food and accessories

For orders of food and accessories, Qantas Wine has partnered with a range of specialist suppliers who will deliver these items straight to your door. These items will come to you in a separate package sent directly by our partners and can sometimes have delivery restrictions (see product detail page).

Delivery fees will apply to Qantas Frequent Flyer members who are not Qantas Wine Premium members and do not spend $300 or over. These fees range from $7 (city) to $19 (country).

Delivery to your door

Qantas Wine offers delivery within Australia. 

  • Free delivery on orders of $300 or over ~
  • Qantas Wine Premium members will receive free delivery on all orders as one of the benefits of their membership.

See below for the estimated delivery fee and time based on your location:

 
Location

Delivery fee per order

Delivery time
Melbourne and Adelaide Metro areas $7 1-4 business days
Sydney Metro areas $7 1-4 business days
Brisbane Metro areas $7 1-4 business days
Perth Metro areas $7 5-10 business days
Other City and Regional Areas $12 3-10 business days
Country $19 3-10 business days

Can I get my order delivered when I'm not at home?

You can select the “Authority To Leave” option at checkout, and choose the delivery instructions from the drop-down list. The delivery instruction options available at checkout are:

  • Leave in a secure location near the front door
  • Leave in a secure location in carport/garage
  • Leave in a secure location behind gate/ fence
  • Leave at reception or concierge

Any authority to leave will be subject to the relevant delivery provider’s terms and conditions, and your order may not be left if the delivery driver considers it is not safe to do so. In these circumstances, or if you do not give us authority to leave your order at the delivery address, your order will be delivered to the post office for collection. For more information about delivery, visit our FAQ’s >

How is my Wine Plan delivered?

If you subscribe to a Wine Plan each case will be shipped within 48 hours of your quarterly payment being processed.

Your quarterly Wine Plan will be posted to the default address that is saved in your Qantas Wine My Account section as at the time of processing your payment. Make sure you keep this information up to date so that you do not miss any deliveries. Any updates you make to your Qantas Frequent Flyer Your Account section will not automatically transfer to your Qantas Wine My Account details; you must update both of these separately.

For more information on Wine Plans, visit our FAQ’s >

How do I check the status of my order?

Simply go to My Account section of the website, under Order History, and select your order number to view the delivery status. Here are the different statuses of an order:
  • Created- your order has been received and is being processed
  • Shipped - your order has been sent
  • Cancelled - your order has been cancelled