Delivery Information

Standard delivery information

Due to the impact of Coronavirus related government restrictions, and an associated increase in online orders across Australia, our delivery partners have advised that there may be some delivery delays. We thank you for your patience and understanding. For the latest information from Australia Post, please click here.

Delivery is free for Qantas Wine Premium members or for anyone who spends $300 and above on a single transaction.

Wine products and spirits

Qantas Wine works with a selection of delivery providers, such as Australia Post and Fastway, to ensure your order is delivered to you quickly and conveniently. While we do our best to ensure your order is delivered on time, and in accordance with your instructions, all deliveries are subject to the terms and conditions of the relevant delivery provider.

Food and accessories

For orders of food and accessories, Qantas Wine has partnered with a range of specialist suppliers who will deliver these items straight to you. These items will come to you in a separate package sent directly by our partners and can sometimes have delivery restrictions (see product detail page).

Where your order contains perishable food items, we recommend that someone is available to receive the parcel on delivery, as we cannot guarantee the quality of perishable food items left unattended.

Delivery fees will apply to Qantas Frequent Flyer members who are not Qantas Wine Premium members and do not spend $300 or more. These fees range from $7 (city) to $19 (country).

Delivery to your home

Qantas Wine offers delivery within Australia. 

  • Free delivery on orders of $300 or more

  • Qantas Wine Premium members will receive free delivery on all orders as one of the benefits of their membership.

See below for the estimated delivery fee and time based on your location:

Can I get my order delivered when I'm not at home?

You can select the “Authority To Leave” option at checkout, and choose the delivery instructions from the drop-down list. The delivery instruction options available at checkout are:

  • Leave in a secure location near the front door

  • Leave in a secure location in carport/garage

  • Leave in a secure location behind gate/ fence

  • Leave at reception or concierge

Any authority to leave will be subject to the relevant delivery provider’s terms and conditions, and your order may not be left if the delivery driver considers it is not safe to do so. In these circumstances, or if you do not give us authority to leave your order at the delivery address, your order will be delivered to the post office for collection. For more information about delivery, visit our FAQ’s >

How is my Wine Plan delivered?

If you subscribe to a Wine Plan each case will be shipped within 48 hours of your quarterly payment being processed.

Your quarterly Wine Plan will be posted to the default address that is saved in your Qantas Wine My Account section as at the time of processing your payment. Make sure you keep this information up to date so that you do not miss any deliveries. Any updates you make to your Qantas Frequent Flyer Your Account section will not automatically transfer to your Qantas Wine My Account details; you must update both of these separately.

For more information on Wine Plans, visit our FAQ’s >

How do I check the status of my order?

Simply go to My Account section of the website, under Order History, and select your order number to view the delivery status. Here are the different statuses of an order:

  • Created- your order has been received and is being processed

  • Shipped - your order has been sent

  • Cancelled - your order has been cancelled

Important information

#Bonus points available on selected cases only. The selected cases can change at any time and can be found here

+ Qantas Frequent Flyer members who are not Qantas Wine Premium members will earn 1 Qantas Point per dollar spent and Qantas Wine Premium members will earn 3 Qantas Points per dollar spent on Eligible Products and Services purchased through qantas.com/wine. Qantas Points can be earned on cash only purchases and the cash component of Points Plus Pay purchases on eligible products. The earning and redemption of Qantas Points are subject to the Qantas Frequent Flyer Terms and Conditions. Allow up to 6 weeks for Qantas Points to appear in your Qantas Frequent Flyer account.

''Available for delivery within Australia only, subject to availability.

**Money-Back Guarantee, Qantas Frequent Flyer members have 90 days from the date of purchase to contact us to arrange the return of the product. If you return a case, you must return it with no more than two bottles opened to be eligible for a refund. Refunds will be for the product price only (not including any delivery charges) and will be processed within 14 days of successful lodgement.

^^Qantas Business Rewards members that have provided an individual Qantas Frequent Flyer number in their Qantas Business Rewards account before making a purchase will earn 2 Qantas Points per dollar spent for the business. The business’ name and individual Qantas Frequent Flyer number linked with the Qantas Business Rewards account must be added at checkout in order to earn points for the business. Qantas Points for the business are earned in addition to the points earned by the individual Qantas Frequent Flyer. Retrospective claims cannot be made.The additional points will be credited to the Qantas Business Rewards account within 30 days of purchase. For more information visit Qantas Business Rewards.

††Points Club members will receive complimentary Qantas Wine Premium membership for the duration of their Points Club membership. Points Club Plus members will receive complimentary Qantas Wine Premium membership, plus an additional 10% discount on marked prices at Qantas Wine on all products, excluding Penfolds, for the duration of their Points Club Plus membership. 10% discount will be applied at checkout and cannot be used in conjunction with any other promotional offer or voucher code, except for the Points Club Plus birthday vouchers. To activate the complimentary Qantas Wine Premium membership, Points Club and Points Club Plus members will need to log into qantas.com/wine and the Qantas Wine Premium membership will automatically be added to their cart and benefits will be applied. For more information on Points Club visit qantas.com/pointsclub

To purchase from Qantas Wine, you must be a Qantas Frequent Flyer member, 18 years of age and over and have an Australian delivery address.

All wine brands in the Sustainable Sips program hold Sustainable Winegrowing Australia Certification. Certified wineries have been independently audited against the Australian wine industry sustainability standard. While this means that practices within the winery meet the industry sustainability standard, there is no guarantee that all grapes used to make the wine have been sourced from a certified sustainable vineyard.

Liquor Act 2007: It is an offence to sell or supply to or to obtain liquor on behalf of a person under the age of 18 years.

Licence Number: LIQP770016736

We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. We pay respect to Elders past, present and emerging.