Delivery Information

Standard delivery information

Delivery is free for Qantas Wine Premium members or for anyone who spends $300 and above on a single transaction.

Wine products and spirits

Qantas Wine works with a selection of delivery providers, such as Australia Post and Fastway, to ensure your order is delivered to you quickly and conveniently. While we do our best to ensure your order is delivered on time, and in accordance with your instructions, all deliveries are subject to the terms and conditions of the relevant delivery provider.

Food and accessories

For orders of food and accessories, Qantas Wine has partnered with a range of specialist suppliers who will deliver these items straight to you. These items will come to you in a separate package sent directly by our partners and can sometimes have delivery restrictions (see product detail page).

Where your order contains perishable food items, we recommend that someone is available to receive the parcel on delivery, as we cannot guarantee the quality of perishable food items left unattended.

Delivery fees will apply to Qantas Frequent Flyer members who are not Qantas Wine Premium members and do not spend $300 or more. These fees range from $7 (city) to $19 (country).

Delivery to your home

Qantas Wine offers delivery within Australia. 

  • Free delivery on orders of $300 or more

  • Qantas Wine Premium members will receive free delivery on all orders as one of the benefits of their membership.

See below for the estimated delivery fee and time based on your location:

Can I get my order delivered when I'm not at home?

You can select the “Authority To Leave” option at checkout, and choose the delivery instructions from the drop-down list. The delivery instruction options available at checkout are:

  • Leave in a secure location near the front door

  • Leave in a secure location in carport/garage

  • Leave in a secure location behind gate/ fence

  • Leave at reception or concierge

Any authority to leave will be subject to the relevant delivery provider’s terms and conditions, and your order may not be left if the delivery driver considers it is not safe to do so. In these circumstances, or if you do not give us authority to leave your order at the delivery address, your order will be delivered to the post office for collection. For more information about delivery, visit our FAQ’s >

How is my Wine Plan delivered?

If you subscribe to a Wine Plan each case will be shipped within 48 hours of your quarterly payment being processed.

Your quarterly Wine Plan will be posted to the default address that is saved in your Qantas Wine My Account section as at the time of processing your payment. Make sure you keep this information up to date so that you do not miss any deliveries. Any updates you make to your Qantas Frequent Flyer Your Account section will not automatically transfer to your Qantas Wine My Account details; you must update both of these separately.

For more information on Wine Plans, visit our FAQ’s >

How do I check the status of my order?

Simply go to My Account section of the website, under Order History, and select your order number to view the delivery status. Here are the different statuses of an order:

  • Created- your order has been received and is being processed

  • Shipped - your order has been sent

  • Cancelled - your order has been cancelled

Important information:

^Italy Competition: Qantas Airways Limited. Promotion Period:  12.01am (AEDT) 15  March 2023 to 11:59pm (AEST) 16 April 2023. Eligible Entrants: Australian resident Qantas Frequent Flyer members (excluding NT), aged 21 years or older. Entry: Eligible Entrants must purchase any wine, beer, Champagne or spirit product from Multiple entries permitted. Draw: 2.00pm (AEST) on 15 May 2023 at MDSA, Level 16, 1 Denison Street, North Sydney NSW 2060. Prize: A trip to Italy for the winner and three 3 guests valued at a maximum AU$47,000. Winner notification: By phone and email within 2 business days of the draw and their name will be published on on 22 May 2023 and the Prize winner will be announced in The Australian newspaper on 22 May 2023. View full terms and conditions at conditions-competitions. License No. T20/1184 Liquor Act 2007 (NSW): It is an offense to sell or supply to or to obtain liquor on behalf of a person under the age of 18 years. Licence Number: NSW LIQP770016736, NT IRL0201, SA 57900154. Authorised under NSW Permit No. NTP/06071, ACT TP23/00314, SA Licence No. T23/226. Qantas Frequent Flyer Operations Pty Limited ABN 22 132 484 210 of 10 Bourke Road, Mascot, NSW 2020 (telephone number 02 9578 4184).

**Patron: Offer ends 6 April 2023 11:59pm (AEDT) unless sold out prior. Qantas may withdraw or extend these offers at any time. To view the Qantas Wine T&Cs, please visit here.

Liquor Act 2007 (NSW): It is an offence to sell or supply to or to obtain liquor on behalf of a person under the age of 18 years. Licence Number: NSW LIQP770016736, NT IRL0201, SA 57900154

We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. We pay respect to Elders past, present and emerging.