Contact Us

The Qantas Wine Advisors are here to help with queries or receive your feedback.

Call 1800 505 004 to speak to a friendly agent now.

  • Available Monday to Friday 9am to 7pm (AEST/AEDT) and Saturday 8am to 3pm (AEST/AEDT) except AU-wide public holidays.

Or email frequent_flyer@qantas.com.au


Frequently asked questions

You'll find the answers to some of the most commonly asked questions here.

Why not have a look before calling?


Top 5 Frequently asked questions

1. When will I receive my bonus Qantas Points

Any bonus Qantas Points earned in a transaction will be credited to your Frequent Flyer account within 15 days of purchase.


2. How do I log in to Qantas Wine?

Simply go to the top right corner of the qantasepiqure.com homepage and click on the login button. You can login using your Qantas Frequent Flyer membership number, last name and PIN.


3. Do I need to be a Qantas Frequent Flyer member to purchase from Qantas Wine?

Yes, but if you are not already a member, don't worry! If you are purchasing from Qantas Wine membership is complimentary. Join here now.  Terms and conditions apply.


4. Do I earn Qantas points when I buy from Qantas Wine?

Yes! As a Qantas Frequent Flyer member, you'll earn 1 Qantas Point^ for every dollar you spend.

As a Qantas Wine Premium Member, you'll earn 3 Qantas Points^ for every dollar you spend.

In addition, Qantas Wine regularly offers promotions with up to 10,000 bonus Qantas Points on cases of wine. To view these offers visit our Bonus Points page.

Base Qantas Points can be earned on cash only purchases and the cash component of Points Plus Pay purchases, but will not be earned on any part of your purchase made by redeeming Qantas Points.

Please allow up to 6 weeks for the points to be credited to your Qantas Frequent Flyer account, and if you have been waiting longer than 6 weeks you can contact our Customer Care team on 1800 505 004. 

^ You must be a member of the Qantas Frequent Flyer program to earn and redeem points. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program.

~ Points are earned in accordance with and subject to the terms & conditions of Qantas Wine.


5. How can I track my order?

Once logged in, you can track your order online on the Your Account page. Click on the link in Order History and then click on the consignment ID URL for up-to-date order status. If you still have questions about delivery, please contact the Qantas Wine Advisors on 1800 505 004 from 8am - 7pm Monday to Saturday AEST/AEDT.


Important information

#Bonus points available on selected cases only. The selected cases can change at any time and can be found here

+ Qantas Frequent Flyer members who are not Qantas Wine Premium members will earn 1 Qantas Point per dollar spent and Qantas Wine Premium members will earn 3 Qantas Points per dollar spent on Eligible Products and Services purchased through qantas.com/wine. Qantas Points can be earned on cash only purchases and the cash component of Points Plus Pay purchases on eligible products. The earning and redemption of Qantas Points are subject to the Qantas Frequent Flyer Terms and Conditions. Allow up to 6 weeks for Qantas Points to appear in your Qantas Frequent Flyer account.

''Available for delivery within Australia only, subject to availability.

**Money-Back Guarantee, Qantas Frequent Flyer members have 90 days from the date of purchase to contact us to arrange the return of the product. If you return a case, you must return it with no more than two bottles opened to be eligible for a refund. Refunds will be for the product price only (not including any delivery charges) and will be processed within 14 days of successful lodgement.

^^Qantas Business Rewards members that have provided an individual Qantas Frequent Flyer number in their Qantas Business Rewards account before making a purchase will earn 2 Qantas Points per dollar spent for the business. The business’ name and individual Qantas Frequent Flyer number linked with the Qantas Business Rewards account must be added at checkout in order to earn points for the business. Qantas Points for the business are earned in addition to the points earned by the individual Qantas Frequent Flyer. Retrospective claims cannot be made.The additional points will be credited to the Qantas Business Rewards account within 30 days of purchase. For more information visit Qantas Business Rewards.

††Points Club members will receive complimentary Qantas Wine Premium membership for the duration of their Points Club membership. Points Club Plus members will receive complimentary Qantas Wine Premium membership, plus an additional 10% discount on marked prices at Qantas Wine on all products, excluding Penfolds, for the duration of their Points Club Plus membership. 10% discount will be applied at checkout and cannot be used in conjunction with any other promotional offer or voucher code, except for the Points Club Plus birthday vouchers. To activate the complimentary Qantas Wine Premium membership, Points Club and Points Club Plus members will need to log into qantas.com/wine and the Qantas Wine Premium membership will automatically be added to their cart and benefits will be applied. For more information on Points Club visit qantas.com/pointsclub

To purchase from Qantas Wine, you must be a Qantas Frequent Flyer member, 18 years of age and over and have an Australian delivery address.

All wine brands in the Sustainable Sips program hold Sustainable Winegrowing Australia Certification. Certified wineries have been independently audited against the Australian wine industry sustainability standard. While this means that practices within the winery meet the industry sustainability standard, there is no guarantee that all grapes used to make the wine have been sourced from a certified sustainable vineyard.

Liquor Act 2007: It is an offence to sell or supply to or to obtain liquor on behalf of a person under the age of 18 years.

Licence Number: LIQP770016736

We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. We pay respect to Elders past, present and emerging.