Contact Us

The Customer Care Team are here to help with queries or receive your feedback.

Call 1800 505 004 to speak to a friendly agent now.

  • Available Monday - Saturday 8am - 7pm (AEST/AEDT) except AU-wide public holidays.

If you're interested in making bulk purchases for gifting or entertaining, please email Qantas Wine directly at frequent_flyer@qantas.com.au

Returns

At Qantas Wine, we want to make sure you’re happy with your purchase. In the event that you are not, submitting a return request is easy.

If you would like to return a product, you can lodge a return request through our Returns Portal.

Frequently asked questions

You'll find the answers to some of the most commonly asked questions here.

Why not have a look before calling?

Top 5 Frequently asked questions

1. When will I receive my bonus Qantas Points

Any bonus Qantas Points earned in a transaction will be credited to your Frequent Flyer account within 15 days of purchase.


2. How do I log in to Qantas Wine?

Simply go to the top right corner of the qantasepiqure.com homepage and click on the login button. You can login using your Qantas Frequent Flyer membership number, last name and PIN.


3. Do I need to be a Qantas Frequent Flyer member to purchase from Qantas Wine?

Yes, but if you are not already a member, don't worry! If you are purchasing from Qantas Wine membership is complimentary. Join here now.  Terms and conditions apply.


4. Do I earn Qantas points when I buy from Qantas Wine?

Yes! As a Qantas Frequent Flyer member, you'll earn 1 Qantas Point^ for every dollar you spend.

As a Qantas Wine Premium Member, you'll earn 3 Qantas Points^ for every dollar you spend.

In addition, Qantas Wine regularly offers promotions with up to 10,000 bonus Qantas Points on cases of wine. To view these offers visit our Bonus Points page.

Base Qantas Points can be earned on cash only purchases and the cash component of Points Plus Pay purchases, but will not be earned on any part of your purchase made by redeeming Qantas Points.

Please allow up to 6 weeks for the points to be credited to your Qantas Frequent Flyer account, and if you have been waiting longer than 6 weeks you can contact our Customer Care team on 1800 505 004. 

^ You must be a member of the Qantas Frequent Flyer program to earn and redeem points. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program.

~ Points are earned in accordance with and subject to the terms & conditions of Qantas Wine.


5. How can I track my order?

Once logged in, you can track your order online on the Your Account page. Click on the link in Order History and then click on the consignment ID URL for up-to-date order status. If you still have questions about delivery, please contact the Qantas Wine Advisors on 1800 505 004 from 8am - 7pm Monday to Saturday AEST/AEDT.

Important information:

>Earn up to 20,000 Bonus Points: Offer ends 29 February 2024 11:59pm (AEDT) unless sold out prior. Qantas may withdraw or extend these offers at any time. Bonus points available on selected cases only. The selected cases can change at any time.

^Offer ends 29 February 2024 11:59pm (AEDT) unless sold out prior. Qantas may withdraw or extend these offers at any time. Buy 6 Get 6 available on selected cases only. Limit of 5 redemptions per transaction.

*Inflight Wines and Mini Bottles: Offer ends 29 February 2024 11:59pm (AEDT) unless sold out prior. Qantas may withdraw or extend these offers at any time.

**New Qantas Wine Subscriptions: Members who have a Wine Subscription will earn bonus points if they retain the same Wine Subscription for four consecutive orders of the same case. Bonus points are contingent on the nominated Wine Subscription plan. Points will be credited to the member's Qantas Frequent Flyer account within 8 weeks of the final order delivery date.

Liquor Act 2007 (NSW): No alcohol can be sold or supplied to anyone under 18. It’s against the law. Licence Number: NSW LIQP770016736, NT IRL0201, SA 57900154

For more Terms and Conditions, please click here.

We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. We pay respect to Elders past, present and emerging.