Frequently asked questions

Got a question about Qantas Wine? Our Frequently Asked Questions are the best place to start. See the menu on the left to easily find your question topic.

My Account

How do I log in to Qantas Wine?

Simply go to wine.qantas.com and click on the login button at the top of the page. You can login using your Qantas Frequent Flyer membership number, last name and PIN.

How can I update my Qantas Wine account details?

Log in to wine.qantas.com with your Qantas Frequent Flyer membership number and PIN. Simply click on ‘My account’ to manage your payment details and delivery addresses. Any updates will be made in your Qantas Wine account.

To update any other personal information, you can update them on the Qantas Frequent Flyer website. Simply login here to access your account.

I've forgotten my membership number or PIN - what do I do?

If you have forgotten your Qantas Frequent Flyer PIN, you can use our online Forgotten PIN service to obtain a new PIN. If you have forgotten your membership number, please contact the Qantas Frequent Flyer Service Centre.

How can I stop receiving Qantas Wine communications?

We hope you enjoy hearing from us about news and special offers. However if you would like to stop receiving these communications, you can manage your Qantas Frequent Flyer subscription by login in your Qantas Frequent Flyer account.

Premium membership

Do I need to be a Qantas Frequent Flyer member to join Qantas Wine?

Yes. The Qantas Wine Premium Membership is only available to Qantas Frequent Flyers. If you are not already a member of the Qantas Frequent Flyer program join now. Terms and conditions apply and a joining fee may apply.

What are the Qantas Wine Premium member benefits?

For the duration of their membership, Qantas Wine Premium Members will enjoy:

FREE DELIVERY ON ALL ORDERS WITHIN AUSTRALIA~
3 Qantas Points* per dollar spent on every purchase

How long is Qantas Wine Premium Membership valid for?

Qantas Wine Premium Membership is valid for 12 months.

If I decide to cancel my Qantas Wine Premium membership, can I get a refund of the joining fee?

If you notify Qantas within 14 days of joining that you no longer wish to be an Qantas Wine Premium member, we will cancel your Premium membership and refund any joining fees paid, provided you return the joining gift to us in its original packaging and unopened. After that time, there is no refund of Premium membership fees if you decide to cancel your Premium membership. If you want to cancel your Premium membership, call our Customer Care Team for assistance on 1800 505 004 between 8am - 7pm Monday to Saturday (AEST/AEDT). Full details can be found in the Qantas Wine terms & conditions.

How do I renew my Qantas Wine Premium membership?

Qantas Wine Premium Membership is valid for 12 months. We will send you a reminder email when your premium membership is due to expire.

Wine Subscriptions

What is a Qantas Wine Subscription?

A subscription to receive a case of wine from the available Wine Subscription options delivered every 3 months to your nominated delivery address. Each quarter you will receive a different selection of wine fitting the profile of your subscription. A Wine Subscription offers special pricing on premium wines.

What is the difference between the Qantas Wine Club and a Wine Subscription?

There is no difference - we use the terms interchangeably.

How can I pay for a Wine Subscription?

You can purchase a Wine Subscription by credit card or by using points. After that, all payments will be automatically debited from your nominated default credit card or points deducted from your Frequent Flyer account prior to each delivery being shipped.

Will I earn Qantas Points if I purchase a Wine Subscription?

Yes, you will receive Qantas Points on every payment that is processed for your Wine Subscription. Because you will receive Premium Membership with your Wine Subscription, you will earn 3 points per dollar for your Wine Subscription payments from your first order, in addition to any extra or bonus points advertised at the time each payment is processed.

When will my payments for a Wine Subscription be processed?

Qantas Wine processes the payments for Wine Subscriptions every 3 months at the beginning of each cycle (billing and fulfilment dates for seasonal packs: 1 Feb, 1 May, 1 August, 1 November). Your first payment will be processed at subscription, and subsequent payments will be processed automatically 24 hours prior to dispatching that case to you.

When will my Wine Subscription cases be delivered?

Based on the Wine Subscription cycle (Feb, 1 May, 1 August, 1 November), each Wine Subscription case will be shipped within 48 hours of your payment being processed for that case. Delivery times are subject to our normal delivery terms which can be found here https://wine.qantas.com/delivery

Can I change the frequency that my Wine Subscription cases are delivered?

Qantas Wine currently only offers seasonal Wine Subscriptions that are timed to be delivered during each season of the year (i.e. every 3 months: Winter, Spring, Summer, Autumn).

What if my delivery address or credit card details change?

Your quarterly shipments will be posted to the default address that is saved in your Qantas Wine My Account section at the time of processing your payment. Make sure you keep this information up to date so that you do not miss any deliveries. Any updates you make to your Qantas Frequent Flyer Your Account section will not automatically be applied to your Qantas Wine My Account details you must change these manually. The default credit card saved in your My Account section will also be the relevant card from which payments will be processed. Make sure you keep this information up to date so that your preferred credit card is debited, and so that your Wine Subscription is not suspended (in the event a periodic payment is unsuccessful).

Note that due to a system upgrade, from 27 April 2023 we are no longer storing your credit card details.To retain your wine subscription you will need to re enter your credit card details. Failing to do so before 15 May 2023, your subscription will not renew for the August 1st shipment.

How can I pause or cancel my Wine Subscription?

You can pause or cancel your Wine Subscription as you wish, provided you do so before we ship your next order e.g before 27th January, 27th April, 27th July or 27 October.

To pause or cancel your Wine Subscription, you need to speak to a Customer Care representative on 1800 505 004 from 8am to 7pm Monday to Saturday (AEST/AEDT).

Pausing your Wine Subscription allows you to skip deliveries. No payments will be debited from your nominated credit card for as long as your Wine Subscription is paused. When you are ready to reactivate your Wine Subscription, you need to speak to a Customer Care representative on 1800 505 004 from 8am to 7pm Monday to Saturday (AEST/AEDT).

Your first payment and delivery following reactivation will be processed as if it were the first time you subscribed.

Cancelling your Wine Subscription cancels your ongoing subscription, but will not cancel a Wine Subscription case from being delivered if we have already processed the shipment of this case in accordance with your Wine Subscription.

What does a suspended Wine Subscription mean?

This means that we were unsuccessful in debiting the relevant payment for your Wine Subscription order from your credit card. Please give our Customer Care team a call on 1800 505 004 from 8am to 7pm Monday to Saturday (AEST/AEDT), and they can update your credit card details for your Wine Subscription and process the payment again.

Update on ***delicious*. x Qantas Wine partnership and wine subscriptions**

Our partnership has come to an end and all delicious. subscription customers will be contacted over the next few weeks. If you have any questions regarding your membership, please call our Customer Care Team for assistance on 1800 505 004 between 8am-7pm Monday to Saturday (AEST/AEDT).

Orders & Payments

How long are wines at sale prices?

Wines are usually on sale for around one month. However, this is subject to change without notice, and they remain at sale prices at the discretion of Qantas Wine. Products are available for sale while stocks last.

Who can purchase through Qantas Wine?

Qantas Frequent Flyer members who are 18 years of age and over and have an Australian delivery address can purchase products on Qantas Wine.

Do I earn Qantas Points when I buy from Qantas Wine?

Yes! As a Qantas Frequent Flyer member, you'll earn 1 Qantas Point^ for every dollar you spend on wine, or event tickets.

As a Qantas Wine Premium Member, you'll earn 3 Qantas Points^ for every dollar you spend on wine, or event tickets.

In addition, Qantas Wine regularly offers promotions with up to 10,000 bonus Qantas Points on cases of wine. To view these offers visit our Bonus Points page.

^ You must be a member of the Qantas Frequent Flyer program to earn and redeem points. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program.

~ Points are earned in accordance with and subject to the terms and conditions of Qantas Wine.

What are my payment options?

All wine, and event ticket purchases can be made using Visa, MasterCard, American Express or by redeeming your Qantas Points (if you have enough Qantas Points in your Qantas Frequent Flyer account)^.

^ You must be a member of the Qantas Frequent Flyer program to earn and redeem points. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program.

How can I track my order?

Delivery & returns

How long after I place my wine order can I expect it to be delivered?

See below for the estimated delivery fee and time based on your location:

Metro NSW, VIC, SA & QLD - 1-4 business days ($9.90)
Regional NSW, VIC, SA, QLD & ACT- 3-10 business days ($14.90)
Country NSW, VIC, SA, QLD & ACT - 3-10 business days ($19.90)
WA, NT, TAS - 3-10 business days ($19.90)

What happens if I'm not at home when my wine is delivered? Can it be left somewhere for me?

Yes. You can select the ‘Authority To Leave’ option in the online checkout, and choose the delivery instructions from the drop-down list. If you do not give ‘Authority To Leave’, a delivery card will be left at the delivery address, and the wine will be delivered to the nearest Post Office or collection point.

What if my wine gets lost or arrives damaged?

Please contact our Customer Care Team on 1800 505 004 between 8am and 7pm Monday to Saturday AEST/AEDT.

Can I pay extra for an express delivery?

Unfortunately it isn’t possible right now to have wine delivered outside of our usual delivery times.

What is Qantas Wine’s return policy?

Qantas Wine accepts product returns for a change of mind or where items were damaged or faulty upon delivery, provided that the member contacts the Service Centre within 30 days of receipt. Members must have a sufficient Qantas Points balance to allow for the deduction from their account of any Qantas Points that were awarded in connection with the order being returned. For change of mind returns, product(s) must be unopened and returned to Qantas in the condition in which it was received by the member. Additional criteria for returns apply. For more information, please refer to the Qantas Wine T&Cs.

Customer care

How can I give feedback about a wine purchase, event or Qantas Wine content?

We welcome your feedback. Please email us at qantaswine@qantasloyalty.com or call our Customer Care Team on 1800 505 004 between 8am and 7pm Monday to Saturday AEST/AEDT

I am a journalist. Who can I contact for more information about Qantas Wine?

Please contact the Head of Qantas Wine directly at darren.zeidler@qantasloyalty.com.

I'm having problems with the Qantas Wine website when ordering. Who can I contact?

Please contact the Customer Care Team on 1800 505 004 between 8am and 7pm Monday to Saturday AEST/AEDT.

Can I order wines via the Customer Care Team?

Yes! We'd love to help you with your order. Please contact the Customer Care Team on 1800 505 004 between 8am and 7pm Monday to Saturday AEST/AEDT.

Managing browser notification settings

How do I unsubscribe or opt-out from browser notification messages from the Qantas Wine Website?

The steps required to opt-out from browser notifications will vary depending on the type of browser you are using (Chrome or Firefox) and the type of device you are using (web browser or mobile browser).

How do I unsubscribe from Chrome Push Notifications on a web browser?:

Open a new Chrome browser tab and type chrome://settings/content
Scroll down and click on the ‘Notifications’ section under the ‘Permissions’ header. This section will list all the URLs from where you have either subscribed or unsubscribed to notifications. You can click on the URL of the site you want to unsubscribe, or select options to allow, block or edit permissions from the drop down.
To unsubscribe from notifications from Qantas Wine through Chrome, find the URL wine.qantas.com and change permissions to ‘block’ or ‘remove’.
Once you’ve done this you will be immediately unsubscribed from Qantas Wine push notifications when using a Chrome browser.

How do I unsubscribe from Chrome Push Notifications on mobile (Android)?:

Open Chrome on your Android device and go to the ‘Menu’ by clicking on the Menu icon in the top right of the page.
Now go to the ‘Settings’ page by clicking on ‘Settings’ from the Menu.
Then go to ‘Site Settings’ by clicking on ‘Site Setting’ on the Settings page.
Go to the ‘Notifications’ tab and you will see all the websites whom you have permitted to send you notifications. To unsubscribe from notifications from Qantas Wine select the URL wine.qantas.com.
Click on ‘Clear and Reset’. Once done’, a pop up will confirm if you want to reset the permissions.
Click on ‘Clear and Reset’ in this pop up and you will no longer receive notifications from this website.

How do I unsubscribe from Firefox Push Notifications on Web?:

Go to the Firefox menu in the top right corner of the browser and select ‘Options’.
Select the ‘Privacy and Security’ panel on the left hand side and scroll down to the ‘Notifications’ section under the ‘Permissions’ header.
Click on the ‘Settings’ button under Notifications.
To unsubscribe from notifications from Qantas Wine select the URL wine.qantas.com.
Click ‘Remove Website’. Once done click ‘Save Changes’.
You’ll now be unsubscribed from the website you’ve selected and won’t receive the Firefox push notification from this site.

Couldn’t find an answer to your question?

Call 1800 505 004 to speak to a friendly agent now.

Or get in touch with us via the Contact Us page.

Important information:

*$100 Qantas Hotels and Holidays Voucher: Offer ends 12 October 2023 11:59pm (AEDT) unless sold out prior. and excludes beer and spirits. Qantas may withdraw or extend these offers at any time. A$100 Qantas Hotels and Holidays voucher will be eligible to members who spend $300 or more at Qantas Wine between 5 - 12 October 2023. The voucher is subject to a $200 minimum spend and is redeemable on bookings made at qantas.com/hotels or qantas.com/holidays. Voucher expires on 13 February 2024. Limit of one voucher per member. Voucher is single use only and cannot be combined or used in conjunction with any other offer. Any unused balance of the voucher will be forfeited and is not redeemable for cash. Eligible participants will be sent their A$100 Qantas Hotels and Holidays voucher on 15 November 2023.

^Earn 5,000 bonus Qantas Points: Promo code is valid for one order per member, cannot be used with any other offer or promo code and is valid for first time customers only. Spend $99 or more on your first purchase with Qantas Wine, enter FIRSTORDER promo code at checkout in order to receive 5,000 bonus Qantas Points. Offer is only available for customers who have never shopped with Qantas Wine before. Qantas may withdraw or extend these offers at any time. Allow up to 8 weeks for points to appear in your Qantas Frequent Flyer account.

~Qantas Recommends: Offer ends 5 October 2023 11:59pm (AEDT) or until stocks last.

1. Qantas Frequent Flyer members who are not Qantas Wine Premium members will earn 1 Qantas Point per dollar spent and Qantas Wine Premium members will earn 3 Qantas Points per dollar spent on Eligible Products and Services purchased through qantas.com/wine. Qantas Points can be earned on cash only purchases and the cash component of Points Plus Pay purchases on eligible products. The earning and redemption of Qantas Points are subject to the Qantas Frequent Flyer Terms and Conditions. Allow up to 6 weeks for Qantas Points to appear in your Qantas Frequent Flyer account.

2. Available for delivery within Australia only, subject to availability.

3. Bonus points available on selected cases only. The selected cases can change at any time.

4. Qantas Business Rewards members that have provided an individual Qantas Frequent Flyer number in their Qantas Business Rewards account before making a purchase will earn 2 Qantas Points per dollar spent for the business. The business’ name and individual Qantas Frequent Flyer number linked with the Qantas Business Rewards account must be added at checkout in order to earn points for the business. Qantas Points for the business are earned in addition to the points earned by the individual Qantas Frequent Flyer. Retrospective claims cannot be made. The additional points will be credited to the Qantas Business Rewards account within 30 days of purchase. For more information visit Qantas Business Rewards.

5. Points Club members will receive complimentary Qantas Wine Premium membership for the duration of their Points Club membership. Points Club Plus members will receive complimentary Qantas Wine Premium membership, plus an additional 10% discount on marked prices at Qantas Wine on all products, excluding Penfolds, for the duration of their Points Club Plus membership. 10% discount will be applied at checkout and cannot be used in conjunction with any other promotional offer or voucher code, except for the Points Club Plus birthday vouchers. To activate the complimentary Qantas Wine Premium membership, Points Club and Points Club Plus members will need to log into qantas.com/wine and the Qantas Wine Premium membership will automatically be added to their cart and benefits will be applied. For more information on Points Club visit qantas.com/pointsclub

All wine brands in the Sustainable Sips program hold Sustainable Winegrowing Australia Certification. Certified wineries have been independently audited against the Australian wine industry sustainability standard. While this means that practices within the winery meet the industry sustainability standard, there is no guarantee that all grapes used to make the wine have been sourced from a certified sustainable vineyard.

Liquor Act 2007 (NSW): No alcohol can be sold or supplied to anyone under 18. It’s against the law. Licence Number: NSW LIQP770016736, NT IRL0201, SA 57900154

For more Terms and Conditions, please click here.

We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. We pay respect to Elders past, present and emerging.